What should I have prepared when contacting Robolink Support?

Updated 5 months ago by Robolink Support

When contacting support@robolink.com, providing the right information upfront can significantly speed up the process. 

1. COUNT Log
   (Accessible by ensuring your drone and controller are paired—not in LINK state—then pressing the S and P buttons until you reach the COUNT log screen.)

1. Firmware Screen (“Version”)
   (Accessible by ensuring your drone and controller are paired—not in LINK state—then pressing the S and P buttons until you reach the firmware screen.)

1. Photo of the bottom of your drone

1. Video of the issue
2. Error message displayed on your controller (if applicable)

How did we do?